Damaged or Wrong Product?
Important Notice
Make sure you contact us immediately if the item is defective, damaged or if you receive the wrong item on the same day of receiving the order, so that we can evaluate the issue and make it right.
What You Need To Do
To help us resolve your issue quickly and efficiently, please follow these steps:
- Record an opening video as soon as you receive the package. This video should clearly show you opening the sealed package and revealing the contents.
- Document the issue - If you notice any damage or wrong item, capture it clearly in the video.
- Contact us immediately on the same day of receiving the order via WhatsApp.
- Share the opening video with our team for verification.
Contact Us on WhatsApp
Share your opening video and our team will assist you with further proceedings.
+91 7012316273Why Opening Video is Required?
The opening video serves as proof of the condition in which you received the package. This helps us:
- Verify the authenticity of your claim
- Identify if the damage occurred during shipping
- Process your return/exchange request quickly
- Improve our packaging and shipping practices